When a new user is set up in the GVO by the local GVO Manager a welcome email is sent that contains a link to the GVO and a link to set a password. Also, when the 'Forgotten Password' option is used an email with a link to set a new password is sent to that email address by the system.
If this password reset email does not arrive within a few minutes then there are a few possible reasons....
- The email may have gone into the junk/spam folders - check these folders
- The email address may have been entered incorrectly (either by the Manager adding a new user or by the user typing the email address incorrectly in the forgotten password screen)
- You may be using OUTLOOK and have the 'focused inbox' switched on - the email may be in the 'other' folder - trying switching 'focused inbox' off
- The email may have been blocked by the school system - please ensure that emails from noreply@mg.thegvoffice.com are allowed.
It is also a good idea to ensure that the local IT security system is not blocking traffic from the GVO so please ensure that the following addresses are on the 'whitelist' (allowed sites).
ajax.cloudflare.com
cdnjs.cloudflare.com